Privacy Policy
This Privacy Policy describes how MX Parts Direct (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mxpartsdirect.com.
1. INFORMATION WE COLLECT
To provide you with the best experience and ensure accurate part fitment, we collect the following:
Identifiers: Name, shipping/billing address, email address, and phone number.
Order Information: Products purchased, date of purchase, and payment status.
Vehicle Information: Make, model, and year of your bike (collected to provide technical support and ensure part compatibility).
Device & Usage Data: IP address, browser type, and how you interact with our Site (collected automatically via cookies and pixels).
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
Fulfill Orders: Process payments, arrange shipping, and provide order confirmations/invoices.
Support & Fitment: Communicate with you regarding technical questions about parts or bike compatibility.
Marketing: Send you updates or promotions (only if you have opted in).
Security: Screen orders for potential risk or fraud.
3. SHARING YOUR INFORMATION
We share your Personal Information with service providers to help us provide our services, including:
Shopify: Our e-commerce platform.
Payment Processors: We use secure third-party services (like Shopify Payments/Stripe) to handle credit card data. We do not store your full credit card details on our servers.
Shipping Carriers: We share your name and address with carriers (e.g., UPS, FedEx, USPS) to deliver your parts.
4. YOUR RIGHTS & CHOICES
Depending on where you live (including California, Colorado, or the EU), you may have the following rights:
Right to Access: Request a copy of the data we hold about you.
Right to Correction: Ask us to update or fix inaccurate information.
Right to Deletion: Request that we delete your personal data.
Opt-Out: You may opt-out of marketing emails at any time by clicking "Unsubscribe" in any email.
5. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. CONTACT US
For more information about our privacy practices, or if you would like to make a complaint, please contact us:
Phone: 828-774-7868
Email: support@mxpartsdirect.com
Mailing Address: 99 Allen Rd. Flat Rock, NC 28726